Why opt for home care as opposed to other forms of rehabilitative care, e.g. visiting a community hospital or therapist clinic?
How much do private home care services cost?
Here is a comparison of the estimated prices of home care services: link. The actual cost will vary depending on the specific condition of the care recipient. For an estimate of home care costs, please contact SilverAlly.
What eldercare subsidies am I eligible for? Can I use these subsidies to pay for your services?
What qualifications do your nurses and therapists hold?
All of SilverAlly’s nurses are registered with the Singapore Nursing Board, while our affiliated therapists are registered with the Allied Health Professional Council. If unsure, please do not hesitate to ask for copies of our home care provider’s qualifications or valid registration certificates.
What is the process used to assign a care provider to my parent?
Of course, qualifications matter in determining if a care professional is properly trained to provide the right kind of care for the patient’s specific condition. However, from our experience, other intangible factors e.g., personality, communication style, etc. are also important in ensuring the best match for a patient’s needs and preferences. We constantly evaluate our professionals based on first-hand client reviews. We take all these factors into consideration before proposing a small number of professionals from which you choose for your parent.
Can I request for the same nurse/therapist for each appointment for my parent?
Of course! We normally try our best to re-assign the same nurse/therapist if the feedback is good. Please indicate your preference for the same therapist/nurse in your next request to SilverAlly.
What is the role of the care coordinator and what should I contact her for?
Our care coordinator schedules and supervises different types of care (e.g. medical assessment and monitoring, therapy, home nursing, etc) by different healthcare professionals, as required by your parents. He or she is monitors and evaluates the care delivered, updates you on your parent’s condition, and ensures that your feedback and requests reach the care provider. Your personal care coordinator knows your parents’ preferences and is a familiar 24/7 contact point for any request, no matter how small.
Do I need a doctor's referral before I engage a therapist?
It is recommended, though not required, for a patient to check with his doctor before starting treatment with a therapist. However, if you are thinking of claiming the expense from your insurance provider, please first check with your insurance provider if a doctor's letter is required.
How much in advance do I need to make an appointment?
Can I change the appointment date and time?
When should I consider the nursing home alternative for my parent?
What is Advanced Care Planning (ACP) and what are the steps involved?
What is the process of obtaining a care plan?
Declaration by caregiver: A 15-minute online form covering short questions on your parent’s mobility, genogram, summarized medical history. This will give us an understanding of your parent’s needs and current condition.
Nurse visit to parent’s home: Taking blood samples for tests and assess your parent’s living environment, clarify any additional questions.
Medical assessment by our doctor: After assessing the lab and assessment results from the initial visit, our doctor will do a home visit to conduct a physical examination and discuss your parent’s health condition and risk factors (if any) with you and your parent.
Dedicated care coordinator: Monitors the care delivered and updates you on your parent’s condition, 24/7 on-call for any request.
Tracking performance: Customised and periodic health assessments to track your parent’s health.
What is the role of the nurse and doctor in preparing a care plan?
During the first home visit, our nurse will clarify certain information provided in the online assessment form and will take samples for blood tests to screen for glucose levels so that we can better understand your parent’s condition. Based on the initial assessment and home visit, the nurse will draft out the care plan for your parent. Our doctor will then review the care plan and tests results before arranging a second home visit to do a physical assessment for your parent. Next, out doctor will review and approve the care plan before our care-coordinator presents it to you.
Do you have a sample care plan?
All our care plans are confidential and customised for the individual patient’s health and living condition. But please email (firstname.lastname@example.org) or call (6265 1500) to request for a generic care plan.
The care plans have been proposed to me, what’s next?
You can take your time in reviewing the proposed care plans for your parent. If you have any questions, please feel free to contact your care coordinator. We will follow-up with you within a week. If you decide to move forward with the proposed care plan, our care coordinator will arrange a meeting with you to discuss the next steps in placing the care plans in action.
How much do your customised care plans cost?
Our care plans are customised based on the condition and needs of the client. Prices start from $300. To request an initial consultation or to know more on customised care plans, please email (email@example.com) or call (6265 1500).
Why do your clients choose to engage SilverAlly’s transport services over taxis/Grab?
Familiarity: You may request the same driver for your parent for each appointment so that your parent would be more comfortable with a trusted familiar face.
Wheelchair friendly: Our vehicles are fitted with wheelchair friendly ramps for easy access as well as in-vehicle locks to secure the wheelchair.
Safety: Our assistance-trained staff are ready to assist your parent every step of the way, helping them from door (home) to door (clinic) without having to wait by the side of a main road.
No cost surprises: Unlike taxis, you do not have to worry about not having enough cash on hand as we charge a flat fee for our transportation service regardless of the traffic conditions.
Updates all the way: Our staff at SilverAlly will keep you updated every step of the way, i.e.: during pick-up, drop-off at the clinic, return home, as well as SMS reminders for the next appointment.
How can I make my home safer and more comfortable for my parent?
What payment methods do you accept?
We accept all major credit cards, cheque, bank transfer or cash payment.
Can I use my Eldershield pay-outs to pay for your services?
Yes! You can use your Eldershield pay-outs to pay for SilverAlly services. To see a full-list of services we offer, please refer to: Link
When would I be required to make payment?
We know that there are so many things to consider when choosing a care provider for your parent and we are happy to provide you with all the information you need (for free) to make the best decision for your parent. Payment is collected upon provision of service. No cancellation charges except if our care provider has already been dispatched to your home.